Job Actions

Job Information

Guest Services Manager - Bali Hai Villas
PRINCEVILLE HI 96722
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-88368696

Company Profile

Wyndham Worldwide

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Sun Apr 15, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Guest Services Manager - Bali Hai Villas
**Guest Services Manager - Bali Hai Villas**



**Description**



**Guest Services Manager**



Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.



**Essential Job Functions**



Responsibilities include, but are not limited to:



**1.** Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction (30% time)



**2.** Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings (20% time)



**3.** Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff (20% time)



**4.** Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures (15% time)



**5.** Manage and support all financial aspects of the department: Prepare annual department budget by indentifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data; Maintains cost control and appearance of retail inventory; other duties as assigned (10% time)



**6.** Performs other duties as needed. (5% time)



**Qualifications**



**Minimum Requirements and Qualifications**



**a) Education**




* College degree preferred or equivalent training/experience



**b) Training requirements**




* Valid driver's license




* CPR certification, or to be obtained within 6 month of hire



**c) Knowledge and skills**




* Understanding of resort financials




* Demonstrated ability to work under pressure




* Strong leadership skills with ability to coach, mentor, train and develop staff




* Excellent verbal and written communication skills




* Ability to accurately follow instructions, both verbally and written




* Ability to maintain confidential information




* Detail oriented



**d) Technical Skills**




* Working knowledge of various computer software programs




* Working knowledge of property management systems



**e) Job experience**




* Two to three years of management experience 3 at Resort II III




* Three to five years hospitality customer service experience



**Job:** Guest Services



**Primary Location:** United States of America-Hawaii-Princeville



**Employee Status:** Regular



**Schedule:** Full-time



**Organization:** WVO - Resort Management



**Job Posting:** Apr 13, 2018, 11:46:48 AM



**Requisition ID:** 1805865
Equal Opportunity
Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.

More Information »